Updated: June 13, 2022
This Policy
We take your privacy seriously. This Privacy Policy explains what personal information we collect from you and how we use it. We encourage you to read this policy thoroughly.
Who is Experian and how can you contact us?
When we refer to “Experian” in this Privacy Policy, we mean Experian Data Quality.
Experian Data Quality is part of a group of companies whose parent company is listed on the London Stock Exchange (EXPN) as Experian plc. The Experian group of companies has its corporate HQ in Dublin, Ireland, and its operational HQs in Costa Mesa, California and Nottingham, UK. You can find out more about the Experian group on our website at www.experian.com.
Experian is responsible for processing the personal information you provide to us on this Website https://www.edq.com/free-trial/.
If there’s anything you’re unsure about in this Privacy Policy, feel free to contact us at targetingcompliance@experian.com.
What information we collect
We will need to ask you for certain personal information to give you the best possible experience when you engage with us (via our websites or otherwise) and when you use our products and services.
We or our third parties will also collect other information about you and the devices you use to access our website. We do this by using technologies like cookies.
See below for the types of personal information we will ask for or collect.
Contact Information
When you apply for Experian services from this website, we will ask you to provide some contact information. Contact information may include some or all of the following:
- Full Name
- Business email
- Business phone
- Company name
- Country
We will only retain your contact information for three months after the end of the provision of the free trial services.
Security Details
For most of the services you select on our website, we will ask you to provide security information that only you will know. Security information may include some or all of the following:
Device Information
We may collect certain data automatically, both ourselves and via the use of cookies or third parties, from your visit to our website or use of our services, which may include some or all of the following:
- How you connect to the internet (IP Protocol Address) and how you engage with our site
- Screen resolution
- Browser data stored on your device (such as cookies)
- Information about the software you are using such as internet browser
- Location data (city, region of the IP address you used when accessing our website)
- Navigation through the product screens
How we use your information
We use your personal information in lots of ways to make our products and services as effective as possible. See below on what we will use your personal information for.
To enable you to access our website and use our services
We will use your information to create an account as a new customer for the free trial services and continue to provide you with our products and services as an existing customer.
To provide and improve customer support
We will use your information to be able to provide and improve the customer support we provide to you (e.g. when you have questions or when you forget your log-in information).
For reporting and analytical purposes
We will use your information for reporting and analytical purposes (e.g. how ) to enable us to improve our website, products and services and provide appropriate levels of support to our customers.
For fraud investigation, detection and prevention
We will use your information for fraud investigation, detection and prevention measures and in order to provide suitable security for your account and your information that we hold.
To comply with the law
Like any other business, we are required to comply with many laws and regulations. We will, where necessary, use your information to the extent required to enable us to comply with these requirements.
Further uses of your personal information not described in this Privacy Policy
If we use your personal information for any purposes that are not set out in this Privacy Policy, we promise to let you know exactly what we will use it for before we go ahead and use it.
Who we share your personal information with
We share your personal information only with those persons who need to handle it so we can provide the Experian products and services you’ve signed up to. We also share it with companies within the Experian group who manage some parts of the services for us; with suppliers who provide services to us which require access to your personal information only; and with resellers, distributors and agents involved in delivering the services we provide where necessary for them to do so.
Lastly, we may also provide your personal information to fraud prevention agencies. This is to protect the Experian group of companies and our customers, to keep our systems secure, or where it’s necessary to protect either yours or our best interests.
See below for more about who and why we share your information with others.
1. Group companies As a member of the Experian group of companies, we can benefit from the large IT infrastructure and expertise that exists within our business. This means that the personal data you provide to us may be accessed by members of our group of companies for support and administrative purposes.
2. Suppliers We use a number of service providers to support our business and these service providers may have access to our systems in order to provide services to us and/or to you on our behalf.
3. Resellers, distributors and agents We sometimes use organizations to help provide our products services to clients and customers. Personal information may be provided to them in connection with this purpose.
4. Fraud prevention agencies We may check your details with the records we hold and share with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, we will record this and details will be passed to the other fraud prevention agencies. Law enforcement agencies may access and use this information.
We and other organizations may access and use the information recorded by fraud prevention agencies from other countries.
5. Public bodies, law enforcement and regulators The police and other law enforcement agencies, as well as public bodies such as local and central authorities can sometimes request personal information. This may be for the purposes of preventing or detecting crime, apprehending or prosecuting offenders, assessing or collecting tax, investigating complaints or assessing how well a particular industry sector is working.
How we keep your personal information secure
We hold vast amounts of data about people and businesses, and we take our responsibility as stewards of that data very seriously. The loss or inappropriate use of data and systems is one of our principal risks and could result in material loss of business, substantial legal liability, regulatory enforcement actions and significant harm to our reputation. We use a variety of the latest technologies and procedures to protect your personal information from unauthorized access, destruction, use or disclosure.
Experian has a comprehensive Global Security Policy based on internationally recognized standards of security (known as ISO27001 standard) and holds ISO27001 certification in the key areas of Global Security Admin team who are responsible for administering logical access to systems and in the Data Center. We invest heavily in cyber security and have dedicated teams, state-of-the-art technology and robust due diligence procedures to deal with potential threats. Our security approach has three tiers:
- Preventing threats from entering our system
- Detecting when a threat is in our system
- Mitigating threats by minimizing the potential to extract valuable information in case of a breach.
We have controls in place to check for compliance and constantly scan for potential threats, with several layers of protection for our data assets.
How long we keep your personal information for
We’ll keep your personal information for the periods set out in the section ‘What information we collect’ above, and where we were not able to give a specific period, we will keep it only as long as we need it to provide the Experian products and services you’ve signed up to. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you’re signed up to, so the amount of time we keep your personal information for may vary.
Changes to this Privacy Policy
We can update this Privacy Policy at any time and ideally you should check it regularly for updates. We won’t alert you to every little change, but if there are any really important changes to the Policy or how we use your information we’ll let you know and where appropriate ask for your consent.
