Microsoft Dynamics Integration

You’ve invested heavily in your Microsoft Dynamics 365 Dynamics 365 Customer Engagement application to build an effective and efficient system to manage customers. You’ve integrated third-party products and implemented processes for the most effective solution to analyze customer data.

But with contact data entering your Dynamics 365 Customer Engagement system from multiple channels, maintaining the integrity of that data can be an ongoing challenge. Bad contact data increases unnecessary operational costs, impacts sales and marketing performance, and hinders your ability to drive actionable insights from your Dynamics 365 Customer Engagement.

As a Microsoft Gold Partner, Experian’s global data quality solution integrates seamlessly into Microsoft Dynamics 365 to improve your contact data quality. The turnkey integration makes sure that accurate and complete addresses, email addresses, and phone numbers are captured correctly at the start.

Keep reading to learn how Experian’s phone, email, and address validation software for Microsoft Dynamics helps improve your business

Address validation

Experian's flexible workflows allow you to customize your business processes while making sure that your Dynamics CRM collects only verified contact data. When an address is entered in the account creation process, our validation software will either attempt to make a change automatically or prompt the customer to provide additional information to verify the address.

As an address is typed, that data will be validated and corrected in real time ensuring that no incorrect contact data is introduced into your system. Once an address has been validated and the account successfully created, the system will complete the creation of the account and flag that the address is validated.  

Email validation

Our integration validates customers' email addresses in real time, giving an error message if the email isn't valid. The response code is fully customizable and can be configured to correct the email address if your customer types a common misspelling. For example, our validation will suggest updating jane.doe@gmail.com to jane.doe@gmail.com.

Phone validation

Real-time phone validation can be configured to standardize international phone numbers, so you know where a customer’s phone operates. You can also set up the system to flag landline vs. mobile numbers for telemarketing, SMS marketing, and compliance use.