There is certainly a connection between the pandemic’s effect on the reality of work and the rising importance of data solutions and efficiency. As a result, Experian has seen an incredible increase in our customers' appetite for self-service options within our products.
We are finding that customers do not necessarily want to pick up the phone or email someone, so our work is focused on customers being able to complete tasks themselves, including managing users, reports, notifications, tokens, licenses, and more. We are increasingly exploring self-service as an opportunity to provide customers with the tools they need to work as efficiently and effectively as possible.
What is Platform Services?
Platform Services supports all products across Experian’s data quality portfolio in enabling users to complete key activities such as procurement, installation, onboarding, upgrades, and renewals, seamlessly and without friction.
To do this effectively we are regularly engaging with our customers to understand what is changing in their world, whether it be new challenges or new opportunities where we may be able to help.
What we are working on
We are always working on a mixture of commercial projects, however one we are all extremely excited about is the launch of Aperture Data Studio Learning via our new learning management system, which will provide several benefits to our Aperture Data Studio users:
- Increased ROI (Return on Investment) – Allowing Aperture Data Studio users to access and consume training material in their own time and at their own pace will put them in a much better position to explore the vast use cases of the data quality platform, beyond their current projects. Currently, the training courses provided by our consultants require customers to participate in several hours of intense training over 2-3 days. This can make consuming and retaining knowledge challenging, making it more difficult to adopt the Aperture Data Studio product and reap the full benefits of their investment.
- Workforce enablement – By hosting the core lessons free of charge within Aperture Data Studio Learning, all users can learn how to use the product's core features and remain updated on any changes. The cost of the current training courses may present a challenge to some depending on budget. As a result, new employees of an organization often miss training and instead rely on the knowledge shared by colleagues who previously completed a course. We’re looking to minimize this challenge, especially because Aperture Data Studio often has major quarterly releases.
- More innovation – If our consultants are spending less time training, they are spending more time investing in themselves and innovating. This innovation will then feed straight into the Aperture Data Studio product and ensure we continue to grow its use cases and propositions, across more industries and verticals.
In removing friction and reducing time spent on self-service tasks, we make room for innovation for both our internal teams and our customers. Improving the user experience is a continuous process, and something we are committed to keep working at.
Interested in learning more? Connect with one of our experts to learn how you can get started today.
