Suzanne Pomposello

In this exceptionally competitive telecommunications industry, customer service and experience are crucial factors in gaining a competitive edge and delivering results. In fact, these initiatives should be top-of-mind for every forward-looking telecom company. Whether that means implementing an omnichannel strategy or becoming a top down driven customer-centric culture, your organization’s goal should be to improve your relationship with your most important resources, your customers.

Digital transformation in utilities is essential to keeping up with evolving consumer needs, demands, and behaviors. Modernizing your digital onboarding experience will not only increase customer satisfaction but concurrently improve retention and reduce costs.

With deregulation across the utilities industry, it is more important than ever to understand your customers. Our solutions can give you a better sense of the customer information you have and provide you with additional data attributes. This will help your organization gain a better picture of who your customers are, and therefore personalize each customer interaction through enhanced insights. 

Experian Data Quality recently got back from CS Week 40 in Phoenix, Arizona. CS Week is the premier utility customer service conference for professionals at electric, gas, and water utilities. With more than 150 exhibitors, 60+ workshops, and three and a half days to network and connect with utility executives, CS Week is what our team likes to call, "the Catalina Wine Mixer of utilities."

There were three key takeaways from CS Week this year: data, demos, and Diamondbacks.